Delivery and refunds

1. Shipping & Delivery

We deliver across Ghana and Nigeria within 1 to 3 business days

Delivery times may vary slightly based on your exact location and courier availability.

You will receive order updates directly on WhatsApp once your order is dispatched.

2. Refunds & Returns

If you receive a damaged, defective, or incorrect item, contact us on WhatsApp within 48 hours of delivery with photos of the item, and we will arrange a replacement or refund.

Due to the hygiene nature of baby care products, opened or used items cannot be returned unless defective.

Approved refunds are processed within 5 to 7 business days to the original payment method.

Wholesale orders are subject to separate terms agreed at the time of order.

3. Order Changes & Cancellations

Contact us as soon as possible after placing an order. Changes or cancellations can only be made before an order is dispatched.